Employees First, Customers Second

It absolutely goes without say that today’s business environment is ultra-competitive.  Over time, brick-and-mortar evolved to click-and-mortar which essentially leveled the competitive playing field.  Today, your new competitors may not only be located around the corner or in the next town over, but half the way around the world!  In fact, technology advancements have created the new “self-serve” business models whereby customers no longer need to interact with an employee to seek out what they are looking for.  For example, do you need a customer service rep to help you open a new account on Facebook or Twitter… or hundreds of other companies online? Continue reading “Employees First, Customers Second”

Communication – 101

After having worked in both the entrepreneurial and corporate worlds, I’ve realized the value of communication and its direct relationship to being successful. Below, are some tips that I’ve collected over the years that could prove beneficial to you too. Continue reading “Communication – 101”

The Power of the Network!

The “Social” Network (no reference to the movie!) is, and will always remain, the most powerful yet most underutilized network known to mankind!  And today, more than ever before, it’s become the most important network you need to actively participate in!  It not only has tremendous utilitarian benefits but its new social benefits are incredibly persuasive in this digital age.  Nowadays, the more people you know, your ability to influence becomes greater because you have a semi-captive audience that’s ready to listen.  Think about it… who’s potentially got more leverage – the person with 100 Facebook friends or the one with 5,000?  As the world becomes flatter, your ability to stand out from rest of the pack becomes more challenging and requires a new strategy and subsequent tactics.  Ultimately, it’s up to you to decide – do you want to be a big fish in a small pond or a whale in that same small pond?  I don’t know about you, but you can call me Orca! Continue reading “The Power of the Network!”